Pie-IX BRT

From 2018 to 2023, Intervia was mandated twice to coordinate traffic maintenance activities and perform impact management and communications for the entire project. The challenges are to maintain an efficient and safe public transit service that takes into account the obstructions set up during the various phases of the work, as well as to maintain local activities (businesses, industries, institutions, and residences) that are essential to the economic and social health of the neighbourhood while taking into account the many and diverse stakeholders with significant operational needs (deliveries, waste collection, emergency services).

Optimal solutions are being found to maintain acceptable road traffic conditions while considering the accessibility of local residents and the safety of cyclist and pedestrian movements, thanks to the close collaboration of the engineer and the liaison officers. Through our expertise in managing the impacts of major projects, we understand that changes can occur due to unforeseen events in the built environment. The technical team is conciliatory and flexible enough to adapt the measures to technical needs.

Intervia's liaison officers and traffic engineers work closely together daily to ensure that every measure taken, and every piece of information provided meets the needs of local residents, stakeholders, and the technical teams carrying out the work.

Liaison officers play a key role as intermediaries to ensure that everyone's needs are met, and that stakeholders and local residents are on board before, during, and after the project. Through impact surveys, they use their expertise in intervention in dense and urbanized areas, which makes it possible to anticipate impacts that may hinder local residents in their activities, as diverse as they may be (taking the bus, riding a bicycle, crossing an intersection in a wheelchair or walker, delivering to a business, parking an adapted transport vehicle, etc.).

The redevelopment of Pie-IX Boulevard also requires great diplomacy and the ability to popularize technical concepts to ensure the social acceptability of the project. It is sometimes necessary to communicate information that may be difficult for local residents to understand concerning work (demolition and reconstruction of infrastructure, excavations, service interruptions) that is taking place in front of their homes or businesses. In this light, our liaison officers regularly participate in information evenings, kiosks, or meetings with stakeholders to get in direct contact with the affected residents.