Pie-IX BRT

From 2018 to 2023, Intervia was mandated twice to coordinate traffic management and lead impact mitigation and communications for the entire project. The key challenge was to maintain an efficient, safe public transit service despite evolving work-phase closures, while preserving adjacent activities (businesses, industries, institutions, and residences) essential to the neighbourhood’s economic and social vitality. This also required accommodating numerous stakeholders with significant operational needs (deliveries, waste collection, emergency services).

Optimal solutions were developed to keep road traffic at acceptable levels while safeguarding local access and the safety of cyclists and pedestrians, thanks to the close collaboration between engineers and liaison officers. With deep expertise in managing the impacts of major projects, we recognize that unforeseen conditions in the built environment can arise. Our technical team remains conciliatory and flexible, adapting measures to evolving technical needs.

Day to day, Intervia’s liaison officers and traffic engineers work hand in hand so that every measure implemented and every message shared aligns with the needs of residents, stakeholders, and the construction teams delivering the work.

Liaison officers play a pivotal intermediary role to ensure everyone’s needs are met and to sustain stakeholder and community buy-in before, during, and after construction. Through impact assessments, they leverage their experience in dense urban settings to anticipate disruptions that could hinder daily activities, whether taking the bus, cycling, crossing an intersection with a wheelchair or walker, making deliveries to a business, or parking an adapted-transport vehicle.

Reconfiguring Pie-IX Boulevard also calls for strong diplomacy and the ability to explain technical concepts in plain language to foster the project’s social acceptability. At times, this means communicating complex information about works (infrastructure demolition and reconstruction, excavations, service interruptions) happening right in front of homes or storefronts. To this end, our liaison officers regularly participate in information sessions, staffed booths, and stakeholder meetings to connect directly with affected residents.