Redevelopment of Plaza Saint-Hubert

Many challenges for community relations and impact mitigation

Faced with this major construction project, the City of Montréal mandated Intervia to coordinate operations among a large number of stakeholders, including project partners, local residents, and merchants. Intervia was also responsible for addressing key project issues by:

• Collaborating with the City’s technical and communications teams to implement appropriate measures to sustain local and commercial activities and minimize construction-related nuisances;

• Establishing continuous communication with residents and business owners;

• Sharing clear, timely information on the nature and progress of the work, upcoming configurations, and any unforeseen situations.

Collaborate with the City of Montreal's technical team and communication representatives to implement appropriate measures to maintain residential and commercial activities and minimize nuisance.

Liaison officers: a key to the success of the Plaza Saint-Hubert redevelopment

Intervia deployed its community relations and social acceptability expertise through on-site liaison officers. These officers personally met with merchants and residents to foster collaboration and trust, ensuring that the commitments made by project stakeholders were respected and that the community’s needs were heard and addressed.

Specific agreements were made to maintain business access and ensure the continuity of operations during the dismantling phase.