Redevelopment of Plaza St-Hubert

Many challenges for community relations and mitigating impacts

Faced with this major project, the City of Montreal mandated Intervia to coordinate operations with a large number of stakeholders, including project stakeholders, local residents, and merchants. Intervia was also mandated to respond to the main challenges of the project, which were to:

Collaborate with the City of Montreal's technical team and communication representatives to implement appropriate measures to maintain residential and commercial activities and minimize nuisance.

Establish continuous communication with local residents and shopkeepers.

Communicate the nature and progress of the work and inform local residents and merchants of upcoming new configurations or unforeseen situations.

Liaison officers central to the success of the Plaza St-Hubert redevelopment project

Intervia offered its services in community relations and social acceptability through the deployment of field liaison officers. They met personally with shopkeepers and residents to create a relationship of collaboration and trust. They thus ensured that commitments made by the project's stakeholders were respected and that the needs expressed by residents were met.

Specific agreements were made to maintain access to businesses and allow for the continuity of activities during dismantling work.